Refund Policy

ONLINE REFUND/RETURN POLICY

Effective as of: January 15 2024

 

1. RETURNS. We allow returns for refunds only. We do not allow exchanges. For items purchased online, returns are accepted within 2 days of the delivery date. To initiate a return, please contact us at Maralgamingandcards@gmail.com to obtain a return authorization. Be sure to include the item's order number and your reason for the return. Returns that are shipped without authorization may not be accepted. Please allow up to 14 business days for your refund to be processed once we receive your return.

 

2. RETURN SHIPPING. Return authorization for items shipped in error, or items being returned/exchanged because they are defective or damaged, will include a pre-paid shipping label. Return shipping on items that are being returned/exchanged for other reasons will be paid for by the customer.

 

3. ELIGIBLE ITEMS. The following items: Final Sale items, and Gift Cards are not eligible for return/exchange. We reserve the right to refuse any return/exchange, at management's discretion, if the item being returned/exchanged does not meet the criteria set forth within this policy.

 

4. CONDITION OF ITEMS. Except for items that were damaged when purchased, items must be in new, unused, and in sellable condition with all original packaging intact and tags attached.

 

5. FORM OF PAYMENT. Refunds, if issued, will be issued in the original form of payment minus shipping and handling fees unless otherwise stated. If for any reason the refund can not be issued to the original form of payment, store credit may be issued as means of refund on any order at our discretion.

 

6. RESTOCKING FEE. Except for items that are returned/exchanged for being damaged or defective, to cover the cost of inspecting, repackaging, and restocking certain items, a restocking fee of 15% (or the maximum amount permitted by law, whichever is less) may be assessed for the following items or types of items: All Eligible Items. The restocking fee will be deducted from the refund amount, if any, where permitted by state law.

 

7. DAMAGED ITEMS FEE. Any items not returned in the conditions set forth in this policy may be subject to a 35% damaged item fee. The damaged item fee will be deducted from the refund amount, if any, where permitted by state law.

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8. REFUND FEE. All refunds maybe be subject to a 5% fee on the total amount for POS fees.

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If you have any questions about this return policy, please contact us at Maralgamingandcards@gmail.com